| • |
be fully informed of all his or
her rights and responsibilities by
the home care agency; |
| • |
choose care providers; |
| • |
appropriate and professional care
in accordance with physician orders; |
| • |
receive a timely response from the
agency to his or her request for service;
|
| • |
be admitted for service only if the
agency has the ability to provide safe,
professional care at the level of intensity
needed; |
| • |
receive reasonable continuity of care;
|
| • |
receive information necessary to give
informed consent prior to the start
of any treatment or procedure; |
| • |
be advised of any change in the plan
of care, before the change is made; |
| • |
refuse treatment within the confines
of the law and to be informed of the
consequences of his or her action; |
| • |
be informed of his or her rights under
state law to formulate advanced directives;
|
| • |
have health care providers comply
with advance directives in accordance
with state law requirements; |
| • |
be informed within reasonable time
of anticipated termination of service
or plans for transfer to another agency;
|
| • |
be fully informed of agency policies
and charges for services, including
eligibility for third-party reimbursements; |
| • |
be referred elsewhere, if denied service
solely on his or her inability to pay; |
| • |
voice grievances and suggest changes
in service or staff without fear of
restraint or discrimination; |
| • |
a fair hearing for any individual
to whom any service has been denied,
reduced, or terminated, or who is otherwise
aggrieved by agency action. The fair
hearing procedure shall be set forth
by each agency as appropriate to the
unique patient situation (i.e., funding
source, level of care, diagnosis); |
| • |
be informed of what to do in the event
of an emergency; and be advised of the
telephone number and hours of operation
of the state's home health hot line,
which receives questions and complaints
about Medicare-certified and state-licensed
home care agencies. |
